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❓ Frequently Asked Questions

Hibaji FAQ — Answers to all your questions, right here

From registration to withdrawals — find all the answers you need about hibaji right here. Browse the sections below for quick solutions.

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Quick Help Categories

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Registration & Account

Everything you need to know about opening a new account, KYC verification, password changes, and account management.

Deposits & Payments

How to deposit, which methods are supported, and how long deposits take — everything you need to know.

Withdrawals & Payouts

Everything about the withdrawal process, minimum amounts, processing times, and troubleshooting.

Games & Betting

How to play Sports, Slots, and fish games — rules and tips.

Bonuses & Promotions

Full details on welcome bonuses, cashback, referral rewards, and promotional offers.

Support & Security

Everything you need to know about Live Chat, account security, and responsible gaming.

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Registration & Account Deposits & Payments Withdraw Games & Betting Bonuses & Promotions Support & Security

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Registration & Account

To create a hibaji account, you need an active mobile number, an email address, and a strong password. Registration is completely free and takes just 2 minutes. You must be 18 or older to sign up.

Each person may create only one hibaji account. Operating multiple accounts is strictly prohibited and may result in all accounts being suspended and balances forfeited. A second account cannot be created using the same mobile number or email address.

KYC verification is required before your first withdrawal. You will need to upload photos of the front and back of your National ID (NID) or passport. KYC approval is typically completed within 24 hours.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use it to set a new password. If you don't receive the OTP, contact hibaji live support.

To change your email or mobile number, contact hibaji support and complete identity verification. After KYC is completed, name changes are restricted — make sure your name is entered correctly at registration.

Deposits & Payments

hibaji supports deposits via Mobile Banking, bank transfer, and e-wallets. All methods are secured with encrypted transactions.

The minimum deposit on hibaji is very affordable. Limits may vary by payment method. Log in and check the deposit section, or contact support for the latest minimums.

Deposits via mobile banking and e-walets are usually credited within a few minutes. Bank transfers may take 1–2 hours. If your deposit isn't showing, contact support with your transaction reference number.

hibaji does not charge any fees on deposits. However, your payment provider (mobile banking or bank) may apply a small service charge according to their own policies.

Withdrawals & Payouts

Withdrawal requests are typically processed within 24 hours. Completing KYC verification and ensuring all details are correct can speed things up. Processing may take a little longer on weekends or public holidays.

The minimum withdrawal amount on hibaji varies by payment method. Log in to your account and visit the withdrawal section for current limits. A maximum limit also applies — amounts above it can be withdrawn in multiple transactions.

First, confirm that your KYC verification is complete, your bonus wagering requirements have been met, and your account details are correct. If the issue persists, contact hibaji live support with your withdrawal ID.

A withdrawal request may be cancellable through support while it is still "processing." Once it has been "approved" or "sent," cancellation is no longer possible. Act quickly if you need to make a change.

Games & Betting

hibaji offers Sports Betting, slot games, fish games, Live Casino, and hundreds more. New games are added regularly. All games are accessible right after logging in.

Yes, all hibaji games run fully on mobile. Play via your browser or download the hibaji app for the same experience. Downloading the app means you get notifications and bonus updates first.

If you lose connection, hibaji automatically saves your game state. When you reconnect, the session will resume from where you left off. If the game session has already ended and the result was determined, that result will stand.

hibaji Sports Betting covers cricket, football, badminton, tennis, basketball, and a range of other local and international events. Live betting is also available.

Bonuses & Promotions

Yes, new members at hibaji receive a welcome bonus. Additional benefits are offered on your first deposit. Bonus terms and amounts may change from time to time — visit the Promotions page for the latest details.

Wagering requirements mean you must place bets totaling a specified multiple of your bonus amount before it becomes withdrawable. For example, a 5x wagering requirement means you need to bet 5 times the bonus amount. Each bonus has its own terms — read them before accepting any offer.

When someone signs up and makes their first deposit using your referral link or code, both you and your friend will receive a bonus. The referral code must be used at the time of registration — it cannot be added later.

A bonus may be cancelled if it expires, if there is an attempt to claim it across multiple accounts, or if the specific bonus terms are not met. Registration bonuses generally must be used within a set number of days.

Support & Security

hibaji offers 24/7 live chat support in Bengali. Simply click the live chat icon on the website or app to connect. Responses are typically received within a few minutes.

hibaji uses 256-bit SSL encryption to keep all data and transactions secure. Your personal information is never shared with third parties. hibaji operates in accordance with responsible gaming principles.

Change your password immediately and contact hibaji support to request an account lock. Never share your login credentials with any third party. hibaji will never ask for your password or OTP.

hibaji offers responsible gaming tools — deposit limits, session limits, cooling-off periods, and self-exclusion. These tools are available in your account settings. To learn more, Responsible Gaming View page.

To permanently close your account or self-exclude, contact hibaji live support and let them know your decision. It is recommended that you withdraw your balance beforehand. Once closed, you will not be able to log in during that period.

If you can't find your answer here, contact hibaji's live support. Our Bengali-speaking team is available 24/7.

About hibaji Learn More

The hibaji FAQ page is built to save you time. It covers the most common issues users run into when getting started — all organized and ready to help. Our goal is for you to find answers on your own, without having to wait for support.

The hibaji FAQ is updated regularly. Whenever new features are added or policies change, this page is updated with the latest information. Always refer to this FAQ or contact our support team before making decisions based on older information.

For full details on hibaji's policies and terms, visit the Terms & Conditions page. To understand how your personal data is stored and used, read our Privacy Policy. For responsible gaming information, visit the dedicated page.

hibaji always wants you to enjoy your experience. If you ever have questions or concerns, don't hesitate to reach out — we're here for you.

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